Am I at risk for COVID-19 from a package or products shipping from China?

There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. Two other coronaviruses have emerged previously to cause severe illness in people (MERS-CoV and SARS-CoV). The virus that causes COVID-19 is more genetically related to SARS-CoV than MERS-CoV, but both are betacoronaviruses with their origins in bats. While we don’t know for sure that this virus will behave the same way as SARS-CoV and MERS-CoV, we can use the information gained from both of these earlier coronaviruses to guide us.

In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available.1

*Additionally, the Chinese government is requiring factory employees to wear gloves and masks at all times.

Answers provided by the CDC: |


Do you sell direct?

No, iClick does not sell direct. We believe in a healthy and clean supplier - distributor relationship. The only exception to this rule is selling product to our own employees and their family members.

What is the typical production time?

Almost every product we offer can be produced in 24 hours with the exception of a few overseas products that require a 12-15 business day turnaround depending on the model. Check the website or with your Sales Rep to verify.

How do I place an order?

To place an order, visit our Ordering 101 page.

How much memory size purchased can actually be used for loading data on USB flash drives?

Approximately 90% of the drive capacity can be used to store data. The 10% remaining is used by file-system meta data. For a general guide on how much space various data files take up, click here for our Useable Memory flyer.

What is your sample policy?

Non-working samples are free of charge. USB flash drive working samples are available in 256MB and are available for a small fee (please inquire with your Sales Manager). We require a FedEx or UPS number on which to ship the samples. Click here to order samples.

What is your return policy?

Please see our Lifetime and 1-Year Limited Replacement Warranties.

What is your order cancellation policy?

For an order in production, the cancellation fee is 25% of the total order.

Do you charge for PMS color matching?

We do not charge for PMS matching for imprints. Please speak with a Sales Rep for charges and requirements for PMS color matching product bodies.

Can you do metallic PMS colors?

Yes, however restrictions apply. We can print PMS 877 (Silver) & PMS 871 (Gold) on overseas products. For ReadyShip items, we can only produce PMS 877 (Silver) on certain pen models. Ask your Sales Rep for complete details. For ReadyShip items, we've selected non-metallic PMS colors to match PMS 871 and PMS 877. Substituted colors: PMS 428 has been subsituted for PMS 877 (Silver) and PMS 466 has been substituted for PMS 871 (Gold).

What are your requirements for artwork submission?

Visit our artwork requirements page here.

Pricing & Payments

Why do USB drive prices change so often? Why does my quote have an expiration date?

Flash memory is traded as a commodity and pricing fluctuates daily. In order to minimize confusion, we update our prices once a week on Tuesdays.

What are your payment policies?

Accepted Payment Methods for Net Terms:
• Company Check
• Wire Transfer
• Credit cards are not accepted for customers with net payment terms • iClick will not send orders on C.O.D.

About Net Payment Terms:
• Accounts with any amounts past due more than 90 days will be sent promptly to an outside collections agency and you will no longer be eligible for net terms.
• Invoices more than 30 days past due may incur a 1.5% monthly interest charge.
• Extensions on your limit may be granted at the discretion of our accounting department and on a case-by-case basis. The iClick accounting department reserves the right to change or discontinue terms of payment with any company.

When can I expect an invoice?

Our receivables department invoices for orders shipped on the next business day. Should you need a copy of an existing invoice, please contact our AR department. See next question for AR department contact information.

If I have a payment or invoicing question, how can I reach your accounting department?

You can reach our accounting department in a number of ways: Send an email, or call 800-456-9177 option 3.

Product Safety

What product safety guidelines does iClick follow?

Click here for our complete list of product safety guidelines and downloadable documents.

Why iClick?

I notice you have similar products to the current supplier that I work with. What makes your company unique?

From having a dedicated team to contact, to mock-ups turned around within one hour, to the largest stock available in our ReadyShip Next Day turnaround, our company has been built to serve you and at the speed in which you need it.

May I have references?

Check out our Real iClick Experiences here. If you would like additional references, please contact us so we can provide you with them.

What online resources do you have that will create ease of process for my company?

Our website is built to be end-user friendly. Net pricing can only be seen by verified ASI, PPAI or Sage members who have logged in to the site. In addition, you can download marketing flyers, sell sheets, catalogs and other tools to help you sell. We also produce custom marketing materials (e.g. - digital flyers and catalogs) tailored to your brand, just ask!