Product Safety

SMETA Audit: Passed

iClick passes SMETA audit for 3 years running!

  • iClick is proud to continue to pass the SMETA audit since 2019
  • SMETA, the Sedex Members Ethical Trade Audit, is a social auditing methodology, enabling businesses to assess their sites and suppliers to understand working conditions in their supply chain.
  • Social audits enable businesses to assess their suppliers, monitor health and safety for workers, and signal zero tolerance of human rights abuses such as child and forced labour.
  • Your trust in iClick product and factories has been escalated to a new, higher level with SMETA
  • Very few suppliers have invested the time and resources to pass SMETA audits
  • We continue to improve our products, service and quality and will continue to invest in our ability to deliver the best to you!
  • To learn more about the SMETA audit, and what it means, you can visit their site here.

Product Safety Statement

iClick maintains our commitment to product safety through a committee established and overseen by our President. The Product Safety Committee is charged with evaluating products for safety concerns, researching and updating our processes for compliance with applicable regulations and ensuring best practices are adhered to in the product we ship our customers.

Our product testing focuses on the following standards:

  • Our technology products are tested to comply with RoHS Directive 2002/95/EC and its subsequent amendments, which deals with the chemical content in the materials of the product. The test is specifically for lead, cadmium, mercury, chromium and PBBs/PBDEs.
  • FCC/CE Certification for applicable products
  • CPSIA Total Lead content in substrate and Phthalates for PVC custom shape raw materials
  • CPSIA Total Lead content and Phthalates for imprint inks
  • Lead and Phthalates for all products in reference to Prop 65

We require all of our factories to provide product safety testing reports showing compliance to applicable standards. While iClick products are considered general use, iClick has identified a number of products in our line as appropriate for children. Third party testing to applicable standards along with the Children’s Product Certificate can be made available for these designated products.

We cannot test every piece of every order for the nearly 800 chemicals listed in Prop 65. Distributors with concern about Prop 65 should request that a warning label be applied to each product, which we will include at no additional charge.

Bill of materials, performance requirements and a technical depiction available upon request.

California Proposition 65 Compliance

Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a California ballot initiative in November 1986. The Proposition was intended by its authors to protect California citizens and the State's drinking water sources from chemicals known to cause cancer, birth defects or other reproductive harm, and to inform citizens about exposures to such chemicals. The statute states that “no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the state (California) to cause cancer or reproductive toxicity without first giving a clear and reasonable warning…”
For more information about California's Prop 65, please click here.

iClick is committed to providing safe and compliant products for our customers. Our products and decorating inks meet applicable Federal requirements for lead and phthalate content and to our knowledge do not contain chemicals at concentrations that would require a Proposition 65 warning label. However, we cannot test every piece of every order for the nearly 800 chemicals listed in Prop 65. To that end we employ the following procedures to mitigate risk:

  • We employ a banned and restricted substance list with which all our suppliers must comply.
  • We test all products for lead and phthalates and do not offer products that do not comply with Prop 65 safe harbor limits.
  • We complete risk assessments and review product specifications for all of our products to ensure they do not include high risk materials.
  • We regularly review State of California DOJ list of 60 day notices and judgments for high risk chemicals and products and if necessary will add test protocols for additional chemicals as necessary.
  • We review our policies and test practices with a certified lab and compliance consultant to ensure that they are effective and compliant with the law to the best of our ability.

Due to our rigorous risk assessment process and the testing procedures we have in place, we have opted not to label any of our products with Prop 65 warnings. Distributors with further concern about Prop 65 may request that a warning label be applied, which we will include at no additional charge.

To download this document for your records, click here.

iClick Code of Conduct

iClick is committed to providing our customers with high quality products that are safe, that are manufactured in an ethical and socially responsible way, and that are compliant with legal and regulatory requirements. We have a Product Safety/Compliance committee which includes two members of senior management and is overseen by the company president.This committee stays current on all product safety issues and researches new federal and state regulatory requirements as they become available.

We require our factory partners to provide compliance and testing certificates showing adherence to applicable safety and regulatory standards, and to complete and sign a social responsibility scorecard.

Here at iClick, we know the issues of product safety and social compliance are serious and we believe in taking a proactive stance. We take all necessary steps so that our customers can feel confident that the products we ship are safe, compliant, and of high quality that exceed expectations.

We commit to do business with the following guidelines as our core Code of Conduct:

  • Product Safety
  • No Abuse of Labor
  • No Child Labor
  • Freedom of Association
  • No Discrimination
  • Hours and Wages
  • Workplace Conditions
  • Environment
  • Subcontractors and Sources

To download this document for your records, click here.

iClick Quality Control

At iClick we pride ourselves on providing only the highest quality products to our customers. To ensure that all products meet quality standards, we require all of our overseas factories to undergo thorough audits, and we have a dedicated QC team in-house who inspect every order processed through our Seattle facility. Every drive is performance tested at least 3 times in the factory. In addition, all orders must pass a QC test in our local warehouse that includes testing for over 15 criteria on random samples from the order. These criteria include the categories:

  • Imprint quality durability
  • Item construction, quality and durability
  • Tech testing
  • Function testing
  • Packaging quality
  • Accessories quality
  • Added services accuracy and completeness

To download this document for your records, click here.

iClick Environmental Stewardship Statement

iClick affirms a commitment to promoting Environmental Stewardship in all aspects of the promotional product procurement process. From a client-customer's initial interaction through delivered product, iClick strives to ensure we and our suppliers reduce use of natural resources, reuse where feasible and recycle whenever possible.

iClick also strives to ensure products either manufactured or imported on behalf of our customers are produced in a manner that protects the health of the people and the environment in which they are manufactured and complies with requirements for the markets in which they are being distributed.

For more information, please contact our compliance team here.

To download this document for your records, click here.

iClick Customer Data Security Policy

iClick ensures that customer's data is safe and secure from any possible outside intrusion. Implementing network security and Microsoft Windows Data Storage Server best practices, iClick protects customer's sensitive data from unauthorized access from user inside and outside our network.

iClick's Data Storage Servers are locked in a secured room with limited access only by authorized personnel. All access to data is controlled through MS Windows Security Policies. All iClick's data servers are protected by industry standard Anti-Virus program. Mission critical servers are connected to UPS power Supplies for safe shut down of our systems upon failure of the primary electrical power source.

iClick's internal network infrastructure is protected by a redundant firewall to provide IP Filtering, intrusion detection, additional anti-virus and malware detection. Our data servers are isolated from our public network to remove any possible vulnerability that may exist from being connected to the internet.

Customer data load is performed by an authorized iClick employee. The files are copied to a master USB Drive for sole purpose of duplication. All duplication is carried out using commercial grade duplication equipment ensuring limited access to raw data during the duplication process.

To download this document for your records, click here.

Additional documents, including CE, FCC and RoHS reports and certification are available to our Distributors only. Please request through your Sales Rep and we will be happy to provide them.